Roadside Assistance Plan

The Roadside Assistance Plan is comprehensive and efficient service designed to ensure the safety and tranquillity of customers on all the journeys, 24/7, 365 days of the year. The plan is a comprehensive benefit that aids in Towing, Locksmith, bring you fuel and change your tyre. In addition, customers have access to a network of accredited workshops, ensuring quick and quality repairs. Our goal is to provide a safe and reliable experience, minimizing inconvenience and ensuring you arrive at your destination with complete confidence.

GAC Motor Roadside Assist will tow your vehicle for no more than 250km round trip; any cost incurred above this will be for your own account. Your vehicle will be towed to the nearest approved dealership.

Exclusions

If you would like your vehicle towed to another location and there is a variance in the cost, this will be for your own account.
Only GAC Motor Roadside Assist can authorize call outs and towing will be for your own account.

GAC Motor Roadside Assist Terms & Conditions

1. The benefits outlined in this schedule are restricted to in Southern Africa (RSA, Swaziland, Botswana and Namibia), you will have a number to call, when you experience mechanical problems with your vehicle. Our call-center is open 24/7 to ensure that you have round the clock support. Our response team will locate your vehicle and come and assist you with any of the outlined problems.

2. All GAC Motor Roadside Assist service providers are independent contractors, the responsibility for loss and damage still remains with these service providers. If in the unfortunate circumstances you have a dispute with one of our Customers, GAC Motor Roadside Assist will make every effort to resolve this dispute conditional upon the complaint being received in writing within 10 days of incident.

3. If the vehicle is under warranty, GAC Motor Roadside Assist reserves the right to refer the assistance to the warranty provider.